Last Updated: July 10, 2026
At Tunaofficial, we want your shopping experience to be smooth and enjoyable. Please take a moment to review our shipping policy to understand how we handle orders, shipping, and related matters for our chairs.
Processing Time
Orders are typically processed within 2 business days from the date of purchase. Once processed, items are prepared for shipment and handed over to our shipping carriers.
Delivery Time
After processing is complete, the estimated delivery time is 5 to 7 business days. The total delivery time from the date of purchase is usually 7 to 9 business days, depending on your location and the shipping carrier assigned to your order.
Shipping Methods
We offer standard shipping across the United States using trusted carriers.
Shipping Carriers
We work with the following reputable shipping carriers to ensure your chairs arrive safely and on time:
- FedEx
- USPS (United States Postal Service)
- UPS (United Parcel Service)
The carrier assigned to your order will be selected based on your location to ensure the fastest and most reliable delivery possible.
Shipping Rates
We are pleased to offer free shipping on all orders shipped to addresses within the United States. No minimum purchase is required.
Order Cut-Off Time
Our order cut-off time is 19:00 PM (7:00 PM) Central Standard Time (GMT-06:00) .
Same-Day Dispatch & Tracking Policy
We are committed to getting your chairs to you as quickly as possible. Here is how our dispatch process works:
| Order Placed | Dispatch & Tracking |
|---|---|
| Before or at 19:00 PM (7:00 PM) | Dispatched the same day. Tracking number provided the same day. |
| After 19:00 PM (7:00 PM) | Dispatched the next morning when operations begin. Tracking number provided that next morning. |
Important Note: Orders placed after 17:00 PM (5:00 PM) or 18:00 PM (6:00 PM) are still dispatched the same day as long as they are placed before 19:00 PM (7:00 PM).
Summary: Order today → Tracking today (if before 19:00 PM) OR next morning tracking (if after 19:00 PM).
This ensures fast delivery, customer satisfaction, and you receive your chairs as early as possible.
Order Tracking
Once your order is shipped, you will receive a shipping confirmation email containing tracking information. This allows you to monitor the status and estimated delivery date of your package in real-time.
Address Accuracy
It is important to ensure that your shipping address is accurate and complete. Tunaofficial is not responsible for:
- Delayed or lost shipments due to incorrect or incomplete addresses provided by the customer
- Any additional shipping costs incurred due to address errors
Please double-check your shipping address before completing your order. If you need to correct your address, please contact us immediately.
Order Modifications and Cancellations
We understand that situations may arise where you need to modify or cancel your order. For such requests, please contact our customer support team within 24 hours of placing the order. We will do our best to assist you.
Lost or Damaged Packages
In the rare event that your package is lost or damaged during transit, please get in touch with our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure a satisfactory outcome, including:
- Filing a claim with the carrier on your behalf
- Arranging for a replacement or refund as appropriate
Returns and Exchanges
For detailed information on our returns, exchanges, and refund policy, please refer to our separate Refund and Returns Policy page.
Contact Us
If you have any questions, concerns, or need assistance related to your order, shipping, or any other inquiries, please don’t hesitate to reach out to our customer support team. We’re here to assist you!
Tunaofficial
6471 Village Pkwy, Anchorage, AK 99504, USA
Email: support@tunaofficial.shop
Phone: +1 907-570-1607
Business Hours: Monday – Friday, 9:00 AM – 19:00 PM