Last Updated: July 10, 2026
At Tunaofficial, we value your satisfaction and want to ensure that your shopping experience is hassle-free. Please take a moment to familiarize yourself with our return and refund policy for our chairs.
Returns
Return Eligibility
We accept returns within 30 days from the date of delivery. To be eligible for a return, your chair must be:
- Unused and in its original condition
- In the same condition that you received it
- In its original packaging with all accessories and assembly instructions included
Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Personalized or custom-made chairs
- Intimate or sanitary goods
- Perishable goods
- Gift cards
- Final sale or clearance items
- Digital or downloadable products
Return Process
To initiate a return, please contact our customer support team at support@tunaofficial.shop. We will provide you with return instructions and a return authorization if applicable. Please include your order number and the reason for the return in your communication.
Return Shipping
- Customers are responsible for the cost of return shipping unless the return is a result of our error (e.g., wrong item shipped, defective product).
- In the case of our error, we will provide a prepaid return label at no cost to you.
- We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.
Return Address
Please ship all returns to:
Tunaofficial Returns
6471 Village Pkwy, Anchorage, AK 99504, USA
Refunds
Refund Processing
Once your return is received and inspected, we will send you an email to notify you that we have received your returned chair. We will also notify you of the approval or rejection of your refund.
Approved Refunds
If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within 2 business days after return approval.
Refund Amount
- The refund will include the full purchase price of the returned chair(s).
- Original shipping charges are non-refundable unless the return is due to our error.
- Any applicable taxes will be refunded in accordance with state and local regulations.
Late or Missing Refunds
If you haven’t received your refund within the expected time frame, please:
- Check your bank account again
- Contact your credit card company (it may take some time before your refund is officially posted)
- Contact your payment provider
If you have done all of the above and still have not received your refund, please contact us at support@tunaofficial.shop.
Exchanges
Direct Exchanges
We do not offer direct exchanges. If you wish to exchange a chair for a different model, color, or style, you will need to:
- Return the original item following our return policy
- Place a new order for the item you want
Damaged or Defective Products
If you receive a damaged or defective chair, please:
- Immediately contact us at support@tunaofficial.shop
- Provide detailed information about the damage with clear photos
- Request a replacement or refund
Important: Please keep the original packaging and damaged item as evidence for inspection purposes.
Cancellations
Order Cancellations
If you need to cancel your order, please contact our customer support team within 24 hours of placing the order. We will do our best to accommodate your request.
- If your order has not been processed or shipped, we will cancel it and issue a full refund.
- If your order has already been shipped, you will need to follow our standard return process once you receive the item.
Customer Support Contact
If you have any questions or concerns about our return and refund policy, or if you need assistance with a return or refund, please don’t hesitate to contact our customer support team. We’re here to assist you!
Tunaofficial
6471 Village Pkwy, Anchorage, AK 99504, USA
Email: support@tunaofficial.shop
Phone: +1 907-570-1607
Business Hours: Monday – Friday, 9:00 AM – 19:00 PM